You may return most new, unopened items within 30 days of delivery for a full refund and we'll also pay the return shipping costs, if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in most cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Refund policy for unopened products (item is not defective / no error on our part): our policy is to refund is 90% of purchase price less the shipping cost associated with sending the item to you. You will pay the return shipping to get the item to us. Please print out and the original email receipt when you placed the order and include it with the returned item. Send the tracking number of the returned item to us via email [email protected] Example for refund: Item purchased $100 cost to ship to you $5.75 your refund is $100 x 90% - $5.75 = $84.25
If an item has been opened, installed, used, modified, or damaged it is our policy to not accept returns and no refunds will be issued.
Fast and free shipping is our goal. If an order is placed by 1:00 PM (Pacific Time) Monday through Friday it will most likely ship same day or next business day. Similar to Amazon Prime we offer free shipping on orders of $40 (subtotal) or more (there are a few exceptions on larger items that require priority shipping based on weight or size, in which case said items will have a fixed shipping cost.)
We can ship to virtually any address in the United States. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
All inventory is real time so with the rare exception of a mistake or inventory discrepancy, your order will ship out without traditional delays associated with drop ship merchants.